Service bookings
Book a vehicle into an available slot, then confirm it, mark the arrival and complete the visit.
Workshop Management
Workshop management from service booking to vehicle release
For fleets that service their own vehicles: one workflow from the service booking to the vehicle's release, with receipt, inspection, estimate, approval, job card, bays, technicians, parts, labor and a quality check with road test in between.
Booking to Release
Parts & Labor Costing
Quality Check & Road Test
One workshop visit
- 1
Service booking
- 2
Receipt & inspection
- 3
Estimate & approval
- 4
Job card
- 5
Quality check & road test
- 6
Release & handover
Each step opens from the one before it
Booking and Receipt
From the booking to the vehicle in the workshop
A visit starts with a service booking. The vehicle can be collected by a driver, and it is received with photographs before any work is planned.
Vehicle collection
Request a collection and assign the driver who brings the vehicle in.
Vehicle receipt
Receive the vehicle with photographs, so its condition on arrival is recorded.
Inspection templates
Inspect against a checklist template that the workshop publishes, versions and retires.
Estimates and Approvals
Nothing starts before it is approved
Work is estimated before it is done. Estimates can be revised, and approval is given section by section, by whoever pays for that part of the work.
Estimates with revisions
Each revision of an estimate is kept, so the approved version is always clear.
Additional work
Work found once the job has started is added as additional work and approved before it is done.
Job Cards
Bays, technicians, parts and labor
An approved estimate becomes a job card. The job card carries the bay, the technicians and every part and hour of labor booked against it.
Bays
Assign the job to a bay and release it when the bay is free; see every bay on the bay board.
Technicians
Assign technicians to the job and release them when their part is done.
Parts
Issue parts to the job and return the ones that were not used.
Labor and costing
Record labor lines, reverse a line booked in error, and see the job's costing.
Quality and Release
A quality check before the vehicle leaves
Finished work is checked against quality checkpoints before release. A road test only passes when the tester explicitly confirms it, and failed work goes back for rework.
Quality checkpoints
Check the work against the workshop's quality checkpoints.
Road test
Record the road test; a pass needs the tester's explicit confirmation.
Release and handover
Mark the vehicle ready and hand it over with evidence. Exceptions need an approval.
Workshop invoice
The visit is invoiced from the parts and labor recorded on the job.
Billing & Finance →On a Phone
Technicians work from the Android app
The workshop screens are also in the Android app: gate receipt, inspection, job card, work, quality check, release, the queue and the vehicle's workshop history.
In the workshop, on a phone
Technicians and supervisors record their part of the job where the vehicle is.
Vehicle inspection
Handover and return inspections feed repairs into the workshop.
Vehicle Inspection →Who Uses It
The people in a workshop visit
Each role picks up the visit where the previous one left it.
Service advisors
Take bookings, receive vehicles and prepare estimates for approval.
Workshop supervisors
Assign bays and technicians from the bay board.
Technicians
Record parts and labor on the job card, from a desk or the Android app.
Quality inspectors
Check finished work, record the road test and release the vehicle.
Related
Where the workshop connects
The workshop shares vehicles and finance with the rest of FleetArabia.
Fleet management
The vehicle register and its history.
Fleet Management →Billing & Finance
Workshop invoices and UAE VAT.
Billing & Finance →The cloud ERP
Workshop, contracts and finance in one system.
Cloud ERP →FAQ
Workshop management: common questions
Short answers about what the workshop module does.
Can estimates be approved in parts?
Yes. Approval is given section by section, by whoever pays for that part of the work.
How is a road test recorded?
As part of the quality check. A road-test pass needs the tester's explicit confirmation.
Can technicians work from a phone?
Yes. The Android app has the gate receipt, inspection, job card, work, quality check and release screens.
How is a workshop visit invoiced?
From the parts and labor recorded on the job card.
Can work be added after the job has started?
Yes, as additional work, which is approved before it is done.
Does it forecast breakdowns automatically?
No. It schedules and records the work people decide on; a person makes every decision.
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